At CGE, we value your feedback and insights as they play a crucial role in enhancing our games. Your reports help us identify and rectify issues, ensuring a better gaming experience for everyone. Let us outline the steps you should take to report any technical problems you encounter while playing our games.
How to Report Issues
When you come across an issue, it is essential to provide us with detailed information. Here are the steps you should follow:
Capture Evidence
Please take screenshots or, preferably, screen recordings of the issue. If you are unsure how to capture these, please refer to our instructions for guidance.
Specific Missions
If the issue happens in a specific mission, please include a screenshot from that mission with the clue history open. This will help us identify the mission in question.
Submitting Your Reports
Once you have gathered the necessary screenshots or recordings, you can submit your report through one of the following methods:
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Use the Contact Us button located in the top right corner of our website. Fill out the form and upload your files directly.
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Send us an email with the files attached to digitaltesters(at)czechgames.com.
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You can also join our discord and report it there: after accepting the rules, look for CODENAMES APP category and in there #app-feedback channel.
Follow-Up
We will review your submission and get back to you if we require any additional information. Otherwise, our team will investigate the issue and work towards a resolution.
Thank you for your assistance in helping us improve your gaming experience!